Customer Interviews No.1

The unmet need/opportunity that I chose to identity was the long lines at Chipotle and how customers feel about it. Through my interviews with customers, I found that customers have encountered this problem, but they stay loyal due to their love for the food. Below are the list of questions that I asked each customer.

1.   How often do you eat at chipotle?

2.   Do you ever have to wait in long lines?

3.   What is the longest you have ever waited?

4.   Did chipotle ever compensate for the inconvenience? If so how?

5.   Has this ever stopped you from wanting to eat there?

6.   If no, what would be your breaking point?

7.   How do you think this problem can be solved?

Overall, I think that the interview process was a bit uncomfortable at first. I was very nervous interacting with people that I didn’t know and asking them questions. Even though I felt a bit nervous, I feel like the interview was very helpful in recognizing the unmet needs and the solutions that are necessary.

Week 4 Reading Reflection

Week 4 reading reflection

1.     The biggest surprise that I found in the reading was the incubation process. I did not know that it existed and I was surprised from what it was.

2.     I was confused at the part about either/or thinking. I am confused over the fact that it says creative people thrive in an uncertain environment.

3.     The two questions that I want to ask the author are “How do you create a positive creative climate?” and “How do you know what is a good balance of systematic and creative thinking?”

4.     I really do not disagree with anything the author said in this chapter. I think his statements were well backed up and supported with research.

Top 5 World Problems

Top 5 biggest problems in the world right now

1.     The world is facing a huge problem right now with terrorism attacks associated with with ISIS.

2.     Rapid Climate Change is a serious problem especially global warming.

3.     Another problem includes the increase of multi-drug resistant bacteria, in addition to the threat of deadly viruses going pandemic, such as influenza and MERS.

4.     Another problem is economic collapse and fragilities in the global economy can severely affect the developed world

5.     Gun control is a major problem of the daily violence such as school shootings and guns get into the wrong hands.

Most Possible to Implement Solutions

1.     A practical solution would be to reduce, reuse and recycle.

2.     A practical solution can be vaccinations.

3.     A practical solution would be background checks even of sealed records. 

4.     This can be spreading prosperity to places in need and government interference.

5.     A practical solution would be increasing safety protocols, awareness and security in regards to traveling and crossing borders.

I believe that the top problem in the world right now is terrorism and the latest attacks associated with ISIS. I chose this to be the biggest problem because many are at risk and a solution is urgent in order to keep the world safe. The other problems below are still very big issues, but those problems are on a much larger scale and will need a long period of time for a solution to show. As far as solutions, I rated reduce, reuse and recycle as the most possible to implement because it is an easy task that everyone can do. On the other hand, I rated increasing safety protocols around crossing borders as the least likely to implement because it is out of the control of most people.